How do I place an order?
All the products on this website are sold by the suppliers registered with Moglix directly to the customers. Moglix provides only the marketplace services to its customers and suppliers. Moglix protects the interests of its buyers under buyer protection policy. More more details, please read our FAQs.
Your order would be delivered through reputed courier companies at your doorstep. Bulk Orders (greater than 10) & heavy items are shipped through surface & may take more than 10 days for delivery.
Once your Order is successfully placed, you will receive a confirmation over email and text message from Moglix.com. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your log in id.
Standard delivery time is 2-4 days, however for some products delivery time may vary depending upon the availability or depending upon the size of the order.
Time taken to deliver a product depends upon the below mentioned parameters:
Once your order is confirmed and processed, you will receive a shipment notification via E-mail/SMS advising you on the estimated date of delivery. You can also TRACK ORDER online. Please note tracking information may not be available for all carriers.
You receive a confirmation call for your order to verify if there isn't any change with your order.
Yes. We do take orders over phone. You may contact us on +91 955 5988 544 to book your order on COD mode. Call Timings:- 9:30 AM to 7 PM
Our order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Once your order is dispatched you receive an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.
Due to unforeseen circumstances, it is possible that your order might get delayed. We will send you an E-mail/SMS informing you about the delay along with the new expected delivery date. Visit the MY ORDERS page in your account and click on TRACK ORDER to get real time status of your order.
Yes we accept bulk orders, please place an order and we will call you on the number provided by you.
Unfortunately no, however you can simply place another order.
Yes if your debit/credit card isn't working we can always take your order over phone. Do call us on +91 955 5988 544. Call Timings:- 9:30 AM to 7 PM
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
Shipping refers to packing and dispatching of your order. While placing an order, you will find a shipping timeline on the products displayed on the website (e.g. dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days depending on the address specified for the order.
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the shipping details via E-mail/SMS. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.
Moglix believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the TrustPay period. We will look at it immediately and get back to you.
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
Moglix is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
Customer is not eligible for return/exchange if
Guidelines for Return/Exchange:
Below Mentioned products are non-returnable:
|Automotive||Lubricants, greases, oils, waxes, polishes & other liquid.|
|Medical or Lab Supplies||No return policy against any issue.|
|Tapes, Adhesives, Sealants, Welding, Paints & Coatings, Lubricants, Coolants & Industrial Oils||Adhesives (all liquids), hazardous materials and lubricants.|
|Abrasives||Abrasive Powders & Pastes no return.|
|Cleaning Equipment||Floor Polishers / Cleaning Sprays|
|Electricals||Refunds will not be initiated on electrical / Electronic products / large appliances.|
|Lighting and Luminaries||All type of Lights is non-returnable.|
|Measurement & Testing||Calibration related issues should be handled by Supplier / Manufacturer directly.|
Note: Moglix is always happy to help customer if customer fails to understand the working of product, Customer can contact. Moglix customer care team either through email / phone. If customer received defective product after 1st time exchange, Moglix will connect customer with Supplier/Brand to troubleshoot the issue.
The refunds in accordance with the above guidelines shall be as per the following:
Refunds / Returns shall NOT be allowed in the following cases:
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days.
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Moglix will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
Once you agree for NEFT refund, you will receive an email from Moglix customer support team asking for.
We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
It takes 7-10 working days for the money to be credited to your account.
We accept the following modes of payment:
For most of the products, COD is available and is mentioned on the product page. However, due to logistics concern, this option might not be available for few products.
If COD option is not available on your address you can always opt for Net Banking or Credit/Debit Card. In case you don't have a Net Banking or Debit Card options please contact your bank for Debit Card/Credit Card issue.
We accept payments made by credit/debit cards issued in India.Credit cards
In case of a payment failure, please retry ensuring that information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking), your internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. All you need is to call us through at +91 955 5988 544. Call Timings:- 9:30 AM to 7 PM
Yes. Moglix offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction. We accept payment through Internet Banking from almost all banks.
Yes, you can make credit card payments through the mobile site. Moglix uses PayU as a payment gateway for credit/ debit card payment. PayU uses high end technology to protect your card information.